evillart's Journal

If you won the lottery, what customer would you call to piss off?
If I won the lottery, there are two people I would call to piss off. I work in tech support for an ahem..major manufacturer as a technical lead which also gives me the responsibility to take sup calls and transactions with credit cards.

1. Sup call. This guy was upset that the accessory he bought was not compatible with his computer. Justifiable since he started calling two weeks previously and no one bothered to check. But he didn't have to act like a complete asshat. First thing he did was to start swearing at the first agent to get to a supervisor faster. Ok I get him. I look at the incident. In the attempt to resolve the problem, they had sent him replacement parts, essentially enough parts to rebuild the component. He was concerned that he'd be billed for the parts of he didn't return them. The parts are scrap parts and I told him so. Apparently my word isn't good enough for him and wants my manager to put it in writing. He wants my manager to send him a letter saying he doesn't have to return them. Throughout this he is incredibly rude and insulting. So..I email my manager, he was gone for the day.

Manager took a half day vacation the next day and didn't come in for the rest of the week. Never contacted this guy or maybe he did try and call him I don't know. At any rate I get a message from this clown, he is upset as hell and ranting so bad that I can't even get a word in edgewise. Funny thing is, he lives almost in the same town I do, less than 10 miles away. If I won the lottery, I would love to tell this prick off.

2. 2nd prick. He worked for a nationwide ladies retailer as some kind of district manager. We got a call that they wanted upgraded so an onsite tech would repair the system that day or early the next morning. My procedure had me call them to sell them a warranty upgrade on the system. I was given this guy's name and phone number. So I called him and from the start he was irritated that I would be calling him. Wouldn't give me any details as for address and so forth since 'he had given it out 8 times already that day'. Well he didn't give it to me and I had never spoken to him before. So in an effort to get him off the phone quicker, I committed the sin. I wrote down the credit card number, expiration date and security code on a frigging piece of paper. Since he was in such a bad mood, I suggested calling him back when I had the codes for the transaction and mentioned I had the CC number written down. That's when it hit the fan. He went ballistic over the fact I had the CC number written down. No amount of reassurance that I would destroy the paper and put it in a secure locked bin for shredding mattered in the slightest. It was awful. Later I found that this guy is always a major prick to everyone. There is no chance in hell I will ever shop any store owned by his company.

Now the Megamillions lottery is over 100 million, need to go buy ticket, need to go buy ticket.

Current Mood: pissed off

Advertisement